Retail Associate

About the role

As a Retail Associate you will help the store achieve its sales and profit targets while delivering an inspiring brand experience to customers. You will act as a brand ambassador, using product knowledge to connect shoppers with the adidas brand and ensure smooth store operations.

Key responsibilities

• Monitor store sales, KPI and personal targets and take ownership of meeting or exceeding them.
• Deliver brand‑standard customer service, addressing needs and building loyalty.
• Act as a Brand Ambassador, consistently demonstrating adidas attitude and values.
• Utilise seasonal product knowledge to communicate features, benefits and unique selling points.
• Maintain visual merchandising and in‑store communication standards.
• Process merchandise deliveries, replenish the sales floor and keep the full product range represented.
• Handle cash register transactions quickly and accurately.
• Minimise loss on the sales floor and in the stockroom.
• Perform all store operations safely, efficiently and in line with company policies.
• Collaborate respectfully with team members and complete required training.

Required profile

• Minimum high school education.
• Preferably at least 6 months experience in a sports or fashion retail environment focused on customer service and sales.
• Basic numeracy, literacy and verbal communication skills.

Required skills

• None specified beyond general retail competencies.