Account Manager

About the role

We are a fast‑growing B2B travel‑tech startup looking for an Account Manager to be the primary point of contact for our network of travel agents. You will help agents book flights, hotels and holidays while ensuring a seamless experience and driving business growth.

Key responsibilities

• Serve as the sole point of contact for a community of 100‑200 business agents, building strong relationships and fostering engagement.
• Educate agents about our platform (TravClan) and support them in using our end‑to‑end travel services.
• Collaborate with finance, product and marketing teams to improve processes, products and market reach.
• Maintain high agent retention while increasing their transaction volume.
• Handle agent grievances related to payments, services and products, ensuring customer delight.
• Manage feedback and escalations from agents, customers and vendors.
• Organise and host offline and online events and meet‑ups across the country.

Required profile

• Prior experience in account management, sales or related client‑facing roles.
• Ethical, hardworking, and passionate about startups.
• Strong structured problem‑solving ability and understanding of various business verticals.
• Disciplined, process‑oriented, and quick‑thinking.
• Customer‑centric mindset with excellent communication skills.
• High ownership, ability to negotiate with suppliers and meet tight timelines.
• Willingness to work long hours, including Saturdays.

Required skills

What we offer

• Competitive salary ranging from ₹5.4 LPA to ₹7.5 LPA.
• Opportunity to work closely with founders and a young, passionate team.
• Fast career growth with rapid appraisals and salary increases.
• High‑ownership role in a fast‑paced environment.
• Culture with no hierarchy or politics.
• Clear growth path from Associate to GM/Director.