National Accounts Manager

About the role

Swiggy, India’s leading on‑demand delivery platform, is looking for a Manager – National Accounts to lead its Gourmet portfolio in Bengaluru. The role involves building strategic partnerships with high‑value restaurant accounts and driving profitable growth across the region.

Key responsibilities

• Own the Gourmet portfolio for the city/region, ensuring sustainable and mutually profitable growth.
• Develop long‑term strategic partnerships with high‑value accounts and leverage joint business plans to increase market share.
• Utilise data across business metrics to provide partners with actionable insights and improve restaurant and customer experience metrics.
• Manage the full P&L for the portfolio, understanding partner financials and making data‑driven decisions.
• Coordinate monthly in‑app marketing activations and out‑of‑app campaigns to boost restaurant visibility.
• Resolve partner issues by escalating to appropriate internal stakeholders.
• Monitor competitive landscape and ensure top‑quality Gourmet restaurants are onboarded.
• Lead, train and mentor a team of Account Managers, fostering a model account‑management approach.

Required profile

• MBA or PGDM from a tier‑1 institute.
• 3–6 years of experience in business development, sales or account management, with at least 1–2 years of team‑management experience.
• Proven ability to manage internal and external stakeholders and build relationships with industry leaders.
• Result‑oriented, data‑driven decision‑maker with strong problem‑solving skills.
• Excellent communication and teamwork abilities.

Required skills

• Proficiency with the MS Office suite.
• Data analysis and reporting capabilities.