Customer Relationship Specialist

About the role

As a Customer Relationship Specialist you will be the primary point of contact for new and existing clients, guiding them through onboarding, answering queries, and ensuring a smooth experience with Altisource’s mortgage and real‑estate platforms.

Key responsibilities

• Lead new client onboarding, welcoming them, explaining products and services, and helping them navigate the platform.
• Serve as the first point of contact for client questions, concerns and inquiries via phone and email.
• Identify, troubleshoot and resolve client issues quickly, collaborating with internal teams as needed.
• Build and nurture long‑lasting relationships by understanding each client’s unique needs and preferences.
• Provide educational resources, updates on new features and best practices to help clients make informed decisions.
• Gather client feedback and relay insights to internal teams to improve offerings.
• Maintain accurate, up‑to‑date client records and interaction history in the CRM system.

Required profile

• Exceptional written and verbal communication skills with accurate grammar and punctuation.
• Strong interpersonal abilities to build rapport and maintain positive relationships.
• Proactive problem‑solving mindset and patience when handling client inquiries.
• Excellent organizational skills to manage multiple clients and tasks simultaneously.
• Proficiency with standard office productivity software.
• Bachelor’s degree or equivalent; prior client‑facing or customer‑service experience preferred.

Required skills

• Proficiency in using office productivity software (e.g., Microsoft Office, Google Workspace).
• Experience with CRM systems for tracking client interactions.

What we offer

• Competitive salary based on experience and skills.
• Comprehensive insurance plans including medical, personal accident and life coverage.
• Wellness programs such as doctor support, psychologist, counselor and onsite health check‑ups.
• 10 paid holidays plus 26 paid days off per year.
• Regular employee engagement activities and a supportive, inclusive culture.