Customer Success Business Partner (Strategic Advisor)

About the role

As a Customer Success Business Partner at Anaplan, you will act as a strategic advisor and transformation partner for enterprise customers, helping them unlock ROI and business outcomes from Anaplan’s AI‑infused planning platform.

Key responsibilities

• Own and nurture C‑suite relationships, lead Executive Business Reviews and guide AI‑driven transformation initiatives.
• Drive measurable ROI through onboarding, implementation, adoption and renewal activities, monitoring platform usage and mitigating risks.
• Identify and expand platform usage across finance, supply‑chain and other functions, collaborating with sales and partners to build pipeline.
• Serve as the voice of the customer internally, championing their needs across product, support and community teams.

Required profile

• 8+ years in customer‑facing roles such as customer success, presales or management consulting, with a track record of renewals and expansion.
• Deep expertise in Financial Planning & Analysis (FP&A) and/or Supply‑Chain Planning, and strong understanding of Enterprise Performance Management.
• Hands‑on consulting or implementation experience with FP&A/Supply‑Chain platforms.
• Excellent communication and consultative, value‑oriented approach.
• Bachelor’s degree in business, finance, operations or related field (CA/MBA a plus).

Required skills

• Anaplan
• OneStream
• Oracle EPM
• SAP BPC/SAC
• O9
• Kinaxis
• Blue Yonder