Account Manager – Travel & Tourism

About the role

Smitten Holidays & Travels is seeking a full‑time Account Manager to join its Kochi office. You will be the primary liaison for travelers, partners and corporate clients, guiding them from initial inquiry through post‑trip follow‑up.

Key responsibilities

• Manage a portfolio of client accounts, understanding travel requirements and delivering tailored itineraries and quotations.
• Coordinate bookings with internal operations and external vendors, ensuring all components are confirmed accurately and on time.
• Monitor trip execution, resolve issues promptly, and maintain high customer satisfaction and repeat business.
• Track account performance, support sales targets and keep accurate records in CRM or booking systems.
• Collaborate with the broader team to improve products, processes and the overall customer experience.

Required profile

• Proven experience in account management, client relationship management or sales within travel, tourism, hospitality or related services.
• Strong customer‑service orientation with excellent verbal and written English communication skills.
• Solid organizational and time‑management abilities, capable of handling multiple accounts and deadlines.
• Bachelor’s degree or equivalent experience in Tourism, Hospitality, Business or a related field.
• Ability to work collaboratively in a fast‑paced, target‑driven environment.

Required skills

• CRM systems
• Travel booking tools
• Spreadsheets
• Presentations
• Email platforms