Key Account Manager

About the role

We are looking for an experienced Key Account Manager to lead and expand our enterprise customer base across the Kerala region. The role focuses on building strong relationships, driving revenue growth and ensuring high levels of customer satisfaction within the telecom and technology services sector.

Key responsibilities

• Manage and grow relationships with enterprise customers in Trivandrum, Palakkad and Thrissur.
• Identify upselling and cross‑selling opportunities to increase revenue.
• Conduct regular customer visits and keep account information up to date.
• Develop strategic account plans and monitor customer satisfaction.
• Coordinate with internal teams to ensure seamless service delivery.
• Ensure compliance with customer documentation and oversee payment collection.
• Stay informed about industry trends and market opportunities.

Required profile

• Graduate or MBA degree with at least 5 years of experience in key account management, enterprise sales or B2B sales.
• Preferably background in telecom/ISP or technology services.
• Proven track record of achieving sales targets and generating revenue.
• Strong client relationship management and stakeholder handling abilities.
• Experience using CRM tools and following account management processes.

Required skills

• CRM tools (experience with any CRM platform).