Head of Quality Assurance

About the role

The Head of Quality & Excellence will design, develop, implement and continuously improve Athleaders' Quality Management System (QMS) to ensure a consistent, high‑quality experience for every client, regardless of location, coach or service. This role drives a culture of operational excellence across all functions.

Key responsibilities

• Develop and maintain an ISO 9001‑aligned Quality Management System, including policies, procedures and work instructions.
• Map, standardise and continuously improve key business processes, identifying gaps, bottlenecks and driving simplification.
• Conduct regular internal audits, monitor compliance, investigate non‑conformities and ensure corrective and preventive actions (CAPA) are implemented.
• Define measurable service‑quality standards, monitor customer satisfaction, analyse complaints and recommend improvements.
• Train employees on quality standards, promote continuous‑improvement culture and coach managers on process ownership.
• Develop quality dashboards, track KPIs and report performance trends to senior management.

Required profile

• Degree in Engineering, Law, Economics or a related discipline.
• Strong analytical, process‑mapping and change‑management abilities.
• Systems‑thinking mindset with keen attention to detail.
• Excellent interpersonal and influencing skills, able to drive improvement without direct authority.
• Data‑driven decision making and strong communication capabilities.

Required skills

• ISO 9001 quality management standards
• Process mapping techniques
• CAPA (Corrective and Preventive Actions) methodology