Customer Success Manager – 12‑Month Fixed‑Term (Hybrid)

About the role

LinkedIn is looking for a Customer Success Manager on a 12‑month fixed‑term contract to help customers maximize the value of Sales Navigator. The role is hybrid, combining remote work with occasional days in a LinkedIn office.

Key responsibilities

• Act as a thought leader, customer champion, and advocate to drive product adoption.
• Manage a book of business, prioritising key lifecycle events and ensuring successful onboarding.
• Partner with sales, implementation, insights and other internal teams to co‑create solutions that reduce churn and increase ROI.
• Provide trusted advisory services, change‑management guidance and best‑practice recommendations.
• Identify low‑utilisation signals, mitigate churn risk and develop engagement plans.

Required profile

• Strong commitment to diversity, inclusion and belonging.
• Ability to collaborate across multiple stakeholder groups.
• Consultative mindset with a focus on delivering measurable business outcomes.
• Experience guiding customers through change‑management processes.

Required skills

• Deep understanding of LinkedIn Sales Navigator features and functionality.

What we offer

• Opportunity to work with a global leader in professional networking.
• Hybrid work model supporting flexibility and work‑life balance.
• Professional development and growth within LinkedIn’s Sales Solutions team.