Commercial Account Specialist - Sales Renewals

About the role

We are seeking a proactive Commercial Account Specialist to manage customer renewals and support our sales teams with data‑driven insights. In this hybrid position you will act as the primary point of contact for customers on sales, renewal, and support matters, helping to drive revenue growth and customer satisfaction.

Key responsibilities

• Assist account executives and managers with upsell, cross‑sell, and renewal opportunities by providing relevant data and insights.
• Develop and execute renewal strategies, identifying risks and opportunities.
• Track, process, and ensure timely completion of all customer renewals.
• Prepare and distribute quotes, contracts, and related documentation.
• Serve as the main liaison for customer inquiries related to sales, renewals, and support.
• Provide regular updates on renewal status and performance metrics to sales leadership.
• Analyze customer data to uncover trends and recommend improvements.
• Maintain accurate customer records in the CRM system.

Required profile

• 5+ years of experience in account management, retention, renewals, or sales.
• Excellent communication and interpersonal skills with fluency in English.
• Strong analytical ability to interpret market and performance data.
• Proven negotiation skills for complex software and technology agreements.
• Ability to work cross‑functionally and manage multiple priorities.

Required skills

• Proficiency with CRM platforms, specifically Gainsight and Salesforce.

What we offer

• Hybrid work model (2‑3 days in the office per week).
• Opportunity to influence sales strategy and drive revenue growth.
• Collaborative environment with cross‑functional teams.