Assistant Manager Front Desk

About the role

Join a leading hotel brand and help create memorable experiences for every guest. As an Assistant Manager Front Desk you will support the daily operations of the front office, ensure smooth check‑in and check‑out processes, and uphold the highest standards of hospitality.

Key responsibilities

• Lead daily front office activities, including guest registration, room inventory management and adherence to hotel policies.
• Monitor guest satisfaction, address service issues promptly and guide the team to implement improvements.
• Support revenue initiatives by promoting hotel services and executing up‑selling tactics.
• Provide regular updates and training to keep the team informed about hotel offerings and local attractions.
• Welcome guests, respond to inquiries and resolve concerns to maintain service excellence.
• Oversee VIP reservations and ensure a seamless, elevated experience for high‑profile guests.
• Supervise, coach and develop front desk agents and guest service representatives, fostering a positive work environment.

Required profile

• Proven experience in a front office or guest service management role within the hospitality industry.
• Strong leadership and team‑management skills with the ability to inspire staff.
• Excellent communication and interpersonal abilities, focused on guest satisfaction.
• Ability to work flexible hours, including nights, weekends and holidays.

Required skills

• Proficiency with hotel Property Management Systems (PMS) and front office operations.