Account Manager – Insurance & Healthcare Solutions

About the role

Plum is seeking an Account Manager to own a portfolio of diverse corporate clients in the insurance and healthcare space. You will act as the primary point of contact, ensuring seamless service delivery, high satisfaction, and revenue growth as the company scales from start‑up to a market leader.

Key responsibilities

• Manage end‑to‑end relationships for assigned accounts, handling escalations, renewals, and retention.
• Collaborate with product, operations and underwriting teams to streamline internal processes and improve customer experience.
• Drive revenue targets by identifying upsell and cross‑sell opportunities within the portfolio.
• Monitor account performance metrics and report insights to senior leadership.
• Develop deep product knowledge to effectively address client needs and educate customers.

Required profile

• Proven track record in B2B account management or sales, preferably in insurance, healthcare or related financial services.
• Strong customer‑centric mindset with a focus on delivering delight and high NPS scores.
• Ability to take full ownership of outcomes and work autonomously in a fast‑moving environment.
• Excellent communication and relationship‑building skills.

Required skills