Senior Workday Support Analyst

About the role

The Senior Workday Support Analyst acts as a subject matter expert for Workday Recruiting and supports Talent Management and Performance processes across the organization. The role partners with Global Talent, HR, HR Operations and business stakeholders to maintain and optimize Workday configuration, improve process efficiency and deliver a consistent user experience across recruiting, talent and performance workflows. It also supports system enhancements, resolves complex issues, ensures data integrity and implements scalable solutions.

Key responsibilities

• Serve as the functional subject matter expert for Workday Recruiting configuration, support and process optimization.
• Configure and maintain Workday Recruiting business processes, condition rules, notifications, questionnaires, candidate stages, disposition reasons, approval routing and related setup.
• Support end-to-end recruiting workflows, including requisitions, approvals, job postings, candidate management, interviews, offers, pre-hire activities and duplicate candidate resolution.
• Partner with Talent Acquisition, HR, HR Operations and business stakeholders to gather requirements and implement scalable Workday solutions.
• Troubleshoot and resolve complex production issues, process failures and system defects through root cause analysis.
• Triage and resolve ServiceNow cases while providing ongoing production support.
• Maintain recruiting configuration, including offer letter templates, communication templates, application settings and evergreen requisition setup.
• Support Workday Talent Management and Performance processes, including review cycles, workflow routing, notifications, talent reviews and calibration activities.
• Assess, test, document and validate Workday feature releases and configuration changes, keeping configurations aligned with governance, compliance, process consistency and data integrity.

Required profile

• Bachelor's degree from a recognized university.
• Overall 8-12 years of industry experience and at least 4 years of HCM systems experience, including recruiting configuration; or an advanced degree with at least 2 years of recruiting application configuration experience.
• Hands-on experience supporting Workday Recruiting in a complex business environment.
• Preferred: Workday Talent Management and Performance experience, HiredScore experience, Workday Pro Certification in Recruiting and Workday Partner Certification in Recruiting.

Required skills

• Workday Recruiting configuration and support
• ServiceNow case triage and production support
• Workday Talent Management and Performance (preferred)
• HiredScore (preferred)

What we offer

• A competitive salary and a flexible benefits package.
• Eligibility for the Medtronic Incentive Plan (MIP).