MSP Specialist, Contingent Workforce Delivery

About the role

Randstad Enterprise is recruiting a client-facing MSP Specialist for its GBS NAM MSP team in Hyderabad. The specialist manages day-to-day contingent workforce operations for assigned clients and acts as a key point of contact for client stakeholders, hiring managers, suppliers and internal teams. The role covers high-volume workforce activity, including blue-collar and industrial populations, with a strong focus on client service, VMS operations, issue resolution and SLA delivery.

Key responsibilities

• Manage client communication, shared inboxes, requests and escalations, and act as the MSP in the US and Canada, guiding hiring managers on the front-end process.
• Support the contingent worker lifecycle from requisition through onboarding, extensions and offboarding.
• Manage high-volume activity across blue-collar and industrial workforce programs.
• Work with hiring managers, Talent Advisors, suppliers and internal teams to meet workforce requirements.
• Process and monitor activities in VMS platforms such as SAP Fieldglass or similar systems.
• Track SLA, requisition, fulfillment and operational performance and provide client updates.
• Resolve issues proactively and ensure timely closure of escalations.
• Take part in client calls, operational reviews and MBRs/QBRs and support process improvements.

Required profile

• 3 to 7 years of experience in MSP, VMS, contingent workforce management, staffing, recruitment operations or vendor management.
• Prior client-facing MSP experience strongly preferred.
• Experience supporting high-volume contingent workforce programs, preferably including blue-collar and industrial.
• Experience working directly with clients, hiring managers, suppliers and Talent Acquisition teams.
• Experience managing SLAs, escalations, reporting and operational deliverables.
• Experience working with global stakeholders is a plus.

Required skills

• Hands-on experience with Fieldglass VMS.
• Strong understanding of MSP/VMS operations and the contingent workforce lifecycle.
• Excellent client communication, stakeholder management and problem-solving skills.
• Strong inbox management, prioritization and follow-up; ability to handle escalations professionally.
• Analytical and reporting skills, including Excel/Google Sheets.
• Ability to work as a team or with minimal supervision, with attention to detail and accuracy.