MSP Specialist, Talent Solution Delivery (Enterprise)

About the role

Randstad Enterprise is recruiting a GBS NAM MSP Specialist for its enterprise client in Hyderabad. The client-facing MSP Specialist manages day-to-day contingent workforce operations for assigned clients and acts as a key point of contact for client stakeholders, hiring managers, suppliers and internal teams. The role covers high-volume workforce activity, including blue-collar and industrial populations, with a strong focus on client service, VMS operations, issue resolution and SLA delivery.

Key responsibilities

• Manage client communication, shared inboxes, requests and escalations, and liaise with suppliers and hiring managers
• Support the contingent worker lifecycle from requisition through onboarding, extensions and offboarding
• Guide clients through new processes and act as a consultative partner to drive adoption of strategic changes
• Manage high-volume requisitions in an industrial environment and engage directly with suppliers
• Work with hiring managers, Talent Advisors and suppliers to meet workforce requirements
• Process and monitor activities in VMS platforms such as Beeline or similar systems
• Track SLA, requisition, fulfillment and operational performance and update clients
• Resolve issues proactively and close escalations on time
• Take part in client calls, operational reviews and MBRs/QBRs and support process improvements

Required profile

• 3-7 years of experience in MSP, VMS, contingent workforce management, staffing, recruitment operations or vendor management
• Prior client-facing MSP experience strongly preferred
• Experience supporting high-volume contingent workforce programs, preferably blue-collar/industrial
• Experience working with clients, hiring managers, suppliers and Talent Acquisition teams
• Experience managing SLAs, escalations, reporting and operational deliverables
• Global stakeholder experience is a plus

Required skills

• Expertise with Beeline
• Strong understanding of MSP/VMS operations and the contingent workforce lifecycle
• Good analytical and reporting skills, including Excel/Google Sheets
• Ability to handle escalations and work in a fast-paced, multi-priority environment