Senior Specialist Sales Support

About the role

Join Altisource’s Application Support team as a Senior Specialist Sales Support. You will be the first point of contact for real‑estate agents using the Equator platform, handling inquiries, technical issues, and upselling opportunities.

Key responsibilities

• Handle inbound and make outbound calls, emails, and chats from real‑estate agents regarding account access, password resets, and technical issues.
• Upsell agents’ current memberships to add value and generate qualified leads.
• Provide exceptional customer service by addressing inquiries promptly and efficiently.
• Troubleshoot and resolve technical issues related to the Equator platform.
• Conduct product demonstrations to showcase platform benefits.
• Maintain accurate customer records and update information in the CRM system.
• Collaborate with the sales team to identify upselling opportunities and assist in sales‑strategy implementation.
• Generate and qualify leads, prepare regular performance reports, and stay up‑to‑date with industry trends.

Required profile

• Hunter mentality with a focus on lead generation and meeting measurable sales goals.
• At least 3 years of sales support experience, preferably in the mortgage or real‑estate domain.
• Background in inside sales or client account management within real‑estate services or cloud‑based web services.
• Proven ability to handle customer objections, escalations, and retain clients.
• Experience working with CRM or ticketing systems such as Salesforce.com, Zendesk, Avature, or Encore.
• Graduate degree (any discipline) is required.

Required skills

• Salesforce.com
• Zendesk
• Avature
• Encore