Process Specialist – Retail Banking Fraud & Consumer Lending (Walk‑in)

About the role

Infosys BPM is hiring a Process Specialist for its Retail Banking Fraud & Consumer Lending operations in Hyderabad. The role acts as a Subject Matter Expert, handling complex monetary and non‑monetary transactions, exception cases and escalations while ensuring process stability and regulatory compliance.

Key responsibilities

• Review and resolve complex servicing cases such as payments, reversals, refunds and account corrections.
• Serve as SME for reconciliation issues, suspect transactions and system repair queues.
• Perform secondary reviews and quality checks on high‑risk or sensitive transactions.
• Manage client escalations, internal queries and audit clarifications.
• Support documentation, SOP updates, knowledge transfer and training for junior associates.
• Identify trends, gaps and automation opportunities to improve efficiency.

Required profile

• Any full‑time graduate.
• 2–4 years of experience in fraud operations (dispute/chargeback/detection).
• Notice period of 0–15 days; candidates with longer notice periods are not considered.
• Willingness to work night shifts and rotational week‑offs.
• Strong analytical mindset and ability to handle high‑volume case loads.

Required skills