Payment Disputes & Risk Officer – Team Lead (4‑6 yrs experience)

About the role

Infosys BPM Ltd. is seeking a motivated Payment Disputes and Risk Officer to lead a team handling Australian card disputes, chargebacks, and merchant risk. The role involves ensuring compliance with card‑scheme regulations and delivering timely resolutions for payment‑related issues.

Key responsibilities

• Administer chargeback and direct‑debit claim processes in line with scheme rules and internal policies.
• Respond to merchant, banking partner, and stakeholder enquiries related to disputes.
• Review and investigate transaction disputes, fraud alerts, and suspicious activities.
• Monitor merchant transaction activity and escalate potential risks.
• Support risk investigations and periodic merchant reviews.
• Ensure timely responses to payment schemes to maximize recovery and minimize losses.
• Assess merchant activity for risk, compliance, and acceptability.
• Collaborate with internal teams and external partners on dispute and fraud matters.
• Contribute to process improvements and operational efficiency initiatives.

Required profile

• Any graduate (full‑time) with 4‑6 years of relevant experience.
• Immediate joiners to 30‑day notice period.
• Flexible shift availability; work‑from‑office mandatory.
• Prior experience with Australian payment processes or international exposure.
• On‑paper experience as a Team Lead.

Required skills

• Strong understanding of payment disputes, chargebacks, fraud prevention and risk management.
• Excellent analytical and problem‑solving abilities with high attention to detail.
• Ability to interpret transactional data and identify unusual patterns.
• Effective verbal and written communication skills.
• Knowledge of payment industry regulations, card schemes and dispute processes.