Guest Relations Officer

About the role

The Guest Relations Officer will be the first point of contact for visitors and clients at Indian Software Network's Sawantwadi office. This full‑time, on‑site position focuses on delivering a welcoming and professional experience while supporting basic administrative tasks.

Key responsibilities

• Greet and direct visitors, ensuring a positive first impression.
• Manage the reception area, answer phone calls, and handle in‑person inquiries.
• Maintain visitor logs, coordinate appointments, and schedule meeting rooms.
• Assist with meeting room preparation and basic office administration.
• Collaborate with internal teams to continuously improve the guest experience.

Required profile

• Strong customer‑service orientation with a focus on guest satisfaction.
• Effective verbal and written communication skills.
• Experience in receptionist or front‑office duties, including call handling and visitor check‑ins.
• Ability to stay calm, professional, and solution‑oriented when addressing guest concerns.
• Organizational and time‑management abilities to juggle multiple tasks.

Required skills

• Basic computer proficiency with email, calendar, and standard office software.