Document Management Specialist

About the role

We are seeking a Document Management Specialist to oversee the end‑to‑end handling of documentation for Canada and Australia permanent residency applications. The role ensures each case is complete, accurate, and ready for submission within defined timelines. The specialist will work closely with case officers and process managers to streamline workflows and uphold compliance standards. Attention to detail and strong communication with clients are essential to mitigate risks and ensure timely submissions.

Key responsibilities

• Manage end‑to‑end documentation for Canada & Australia PR cases.
• Verify education, employment, financial, identity, and supporting documents.
• Coordinate with clients to obtain pending and additional documents.
• Handle ECA/WES, skills assessment, and employment documentation requirements.
• Maintain case records, checklists, and CRM updates.
• Conduct final quality checks before submission.
• Identify documentation gaps, inconsistencies, and potential case risks.
• Coordinate with process managers and case officers to ensure internal timelines and quality standards are met.