Front Office Executive – Hotel Front Desk

About the role

The Front Office Executive is the first point of contact for guests at JW Marriott Bengaluru Prestige Golfshire Resort & Spa. You will manage check‑ins and check‑outs, ensure accurate billing, and provide guests with information and assistance throughout their stay.

Key responsibilities

• Process guest check‑ins, verify identity, assign rooms, and issue keys.
• Enter Marriott Rewards details and ensure rates match market codes.
• Handle all payment types, vouchers, and cash transactions; balance receipts and secure the bank.
• Compile daily reports, cashier and closing reports, and maintain contingency lists.
• Provide guests with directions, property information, and respond to service requests by coordinating with relevant staff.
• Notify Loss Prevention/Security of any theft reports.
• Assist management with training, evaluating, and coaching team members.
• Maintain a clean, professional appearance and uphold confidentiality and company policies.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 1 year of related front‑office or guest‑services experience.
• Minimum 1 year of supervisory experience.
• Ability to stand, walk, and lift objects up to 10 lb without assistance.
• Strong communication skills and professional telephone etiquette.

Required skills

• POS systems