Associate – Billing & Order to Cash

About the role

The Associate (Billing/O2C) will manage end‑to‑end billing and collections for the firm, ensuring accurate, timely invoicing and effective recovery of receivables. The role supports matter billing, client collections, and stakeholder query resolution while meeting defined SLAs, quality standards, and control requirements.

Key responsibilities

• Manage the full billing cycle – narrative review, time adjustments, pre‑bill generation, draft review, and finalisation.
• Ensure billing accuracy through quality assurance, data reconciliation and adherence to SLAs.
• Handle client follow‑ups, query resolution and maintain debtor summaries.
• Analyse bad debt, reduce lock‑ups and drive improvements to accelerate cash collection.
• Support audit activities and ensure compliance with operational and control standards.

Required profile

• 1‑2 years of relevant experience in billing, collections or accounts receivable.
• Commerce graduate with ability to work in a 24/7 environment.
• Strong oral and written communication skills; self‑starter and team player.
• Target‑driven, resilient under pressure and able to adapt to changing demands.
• Proven ability to meet weekly/monthly/quarterly targets and SLA commitments.