Agente de Call Center – Inglés

About the role

We are looking for a bilingual Call Center Agent to join our team on a full‑time, on‑site basis. The role involves handling inbound phone calls from customers, passengers, tour operators and other stakeholders, providing accurate information and resolving issues efficiently.

Key responsibilities

• Answer incoming calls and deliver courteous, professional assistance.
• Identify customer needs, provide relevant information and troubleshoot problems.
• Maintain high quality standards and ensure efficient call handling.
• Document interactions and follow up when necessary.

Required profile

• Excellent verbal communication and clear diction.
• Proficiency with a personal computer.
• Availability to work rotating shifts.
• University student or recent graduate.
• Bilingual in Spanish and English.
• Ability to work in the city centre.

Required skills

• PC operation