Territory Service Representative

About the role

The Territory Service Representative ensures timely and accurate delivery of shipments within an assigned area. This field‑based role involves handling parcels from the moment they arrive at the depot until they reach the customer, while maintaining proper documentation and status updates.

Key responsibilities

• Unload bags from vehicles and scan each shipment upon arrival.
• Outscan shipments according to the delivery route.
• Deliver parcels to the correct address and obtain customer acknowledgment.
• Update the system with correct undelivered status when necessary.
• Hand over undelivered shipments and any COD amount to the supervisor on the same day.
• Perform timely pickups at customer locations before cut‑off times.
• If serviceable, count shipments, obtain customer acknowledgment, and record counts.
• In‑scan shipments after returning to the office, enter data into the system, and manage onward connections.

Required profile

• Ability to work independently in a fast‑paced environment.
• Strong attention to detail for accurate scanning and data entry.
• Good communication skills for interacting with customers and supervisors.

Required skills

What we offer

• Hands‑on experience in logistics and field operations.
• Opportunities for growth within a dynamic transportation network.