Technical Program Manager – Global Ops Tech

About the role

Coupang is looking for a senior Technical Program Manager to partner with multiple business teams and Global Technology Services. You will define, design, and analyze data‑driven business requirements, then translate them into functional and technical specifications for large‑scale infrastructure and service initiatives.

Key responsibilities

• Analyze common and shared platforms, infrastructure, and services to identify improvement scenarios.
• Design new service and infrastructure models that simplify systems, boost productivity and efficiency across the company.
• Own, manage and deliver multiple complex, large‑scale programs across organizations, guiding teams to successful outcomes.
• Create and evolve specifications for multi‑team feature areas, supporting a durable multi‑year vision.
• Define and implement data‑strategy initiatives, driving data‑quality improvements and feedback loops.

Required profile

• 13‑15 years of relevant experience in technical program or project management.
• Expert knowledge of project and change management methodologies (PPM, PMP/PgMP preferred).
• Strong budget, cost and profitability management capabilities.
• Extensive experience with data‑center, compute and network infrastructure delivery.
• Proven ability to lead multiple projects simultaneously in a matrixed environment.
• Excellent communication, executive presentation and stakeholder influencing skills.

Required skills

• Data‑center infrastructure
• Compute infrastructure
• Network infrastructure
• Project and Portfolio Management (PPM)