Team Leader – US Payroll

About the role

We are looking for a proactive Team Leader to oversee our US payroll operations. You will manage day‑to‑day work allocation, ensure accurate and timely salary payments, and act as the main point of contact for clients and internal stakeholders.

Key responsibilities

• Allocate daily tasks to Payroll Administrators and monitor progress.
• Handle client communications, attend regular calls, and convey process updates.
• Prepare and maintain weekly and daily performance reports.
• Coordinate with the Transition team during testing phases.
• Manage resource planning, attrition forecasting, and skill‑matrix updates.
• Conduct performance reviews, provide feedback, and identify training needs.
• Oversee employee life‑cycle activities such as onboarding and off‑boarding.
• Ensure compliance with service level agreements and quality standards.

Required profile

• Proven experience leading payroll or finance teams.
• Strong client‑facing and communication skills.
• Ability to analyse performance data and drive process improvements.
• Experience in resource management and workforce planning.
• Detail‑oriented with a focus on accuracy and timeliness.

Required skills

• Payroll processing knowledge.
• Proficiency in reporting tools and Microsoft Excel.
• Familiarity with HRIS or payroll software.