Team Leader – Indian Payroll

About the role

We are looking for a proactive Team Leader to oversee our Indian payroll operations. You will manage day‑to‑day work allocation, ensure accurate salary processing, and act as the primary liaison between clients, the on‑shore team and internal stakeholders.

Key responsibilities

• Allocate daily tasks to Payroll Administrators and monitor progress.
• Handle client calls, communicate updates and address queries or complaints.
• Prepare and maintain weekly and daily performance reports.
• Coordinate with the Transition team during testing phases.
• Manage resource planning, attrition forecasting and team utilization.
• Conduct regular performance feedback sessions and identify training needs.
• Oversee employee life‑cycle activities such as onboarding, appraisals and exit formalities.
• Ensure payroll documentation and process guides are up‑to‑date.

Required profile

• Proven experience in payroll service delivery, preferably in India.
• Strong team‑leadership and resource‑management capabilities.
• Excellent client‑handling and communication skills.
• Ability to produce accurate reports and meet SLA targets.
• Experience in performance management, training coordination and HR processes.

Required skills