Support Specialist – Complaints Management

About the role

Revolut is seeking a Support Specialist to manage customer complaints, ensuring a fair, transparent process and delivering outstanding service. You will work closely with internal teams and regulatory bodies to resolve issues and improve procedures.

Key responsibilities

• Handle incoming formal complaints within regulatory deadlines.
• Identify, analyse, and resolve customer issues.
• Develop and improve internal complaint handling procedures.
• Maintain a central archive of complaint data, ensuring accuracy and accessibility.
• Collaborate with Product, Quality Assurance and other teams to achieve efficient resolutions.
• Take ownership of problems, policies, or procedures from start to finish.
• Stay up‑to‑date with industry regulations and compliance requirements.

Required profile

• Bachelor’s degree (provisional certificate acceptable).
• At least 18 months of customer service experience.
• Fluent English (C1 level or higher).
• Excellent communication and ability to explain complex issues clearly.
• Strong numeracy, analytical and IT aptitude.
• Impeccable attention to detail.

Required skills

What we offer

• Opportunities for career growth within a fast‑growing fintech company.