Senior Software Engineer – Integrations

About the role

As a Senior Software Engineer on the Integrations team, you will lead the design, development and maintenance of Dialpad’s native integrations, enabling real‑time automation and data transfer between Dialpad and complementary systems. You will own a functional area, shape technical direction and collaborate with engineering, product and external stakeholders.

Key responsibilities

• Own the technical design, development, maintenance, and reliability of key native integrations across Dialpad’s platform.
• Build and enhance integrations with systems such as Zendesk, HubSpot, AthenaHealth, Salesforce, Microsoft Teams, Google Workspace, and other SaaS platforms.
• Lead delivery of Agentic AI‑compatible integrations that automate workflows and connect Dialpad actions with external systems.
• Write architectural design and specification documents describing implementation options, trade‑offs, risks, and rollout plans.
• Develop backend services, APIs, workers, webhooks, data‑transfer flows, UI components, and automation workflows that scale.
• Break down large projects into smaller deliverables, manage execution milestones, and ensure end‑to‑end delivery.
• Develop well‑tested features with monitoring, alerting, and low defect rates.
• Design for performance, reliability, security, privacy, and operational simplicity.
• Debug complex production issues across Dialpad and third‑party platforms and turn learnings into durable fixes.
• Participate in code and design reviews, mentor junior engineers, and support emerging Agentic AI initiatives.

Required profile

• 7+ years of professional software engineering experience.
• Experience owning significant backend, full‑stack, platform, or integration systems in production.
• Strong testing, debugging, and troubleshooting skills across distributed systems and third‑party boundaries.
• Experience with OAuth, permission models, API rate limits, webhooks, event delivery, retries, and idempotency.
• Effective communication skills, including writing design documents and aligning stakeholders.
• Ability to evaluate multiple technical approaches and explain trade‑offs to technical and non‑technical audiences.
• Collaborative team player who can work independently and autonomously.
• Experience mentoring engineers and raising the quality bar for a team.
• Interest or experience with Agentic AI and AI‑compatible product workflows.

Required skills

• Python
• Vue.js
• Redis
• Google Cloud
• AI (MCP)
• APIs and webhooks
• Event‑driven and distributed systems
• OAuth
• Agile development methodologies

What we offer

• Competitive salary and comprehensive benefits.
• Access to cutting‑edge AI tools and a robust training program.
• Inclusive office environment recognized as a Great Place to Work.
• Opportunities for growth and real impact on AI‑driven business communications.