Senior Facility Executive - Soft Services

About the role

JLL is hiring a Senior Facility Executive for Soft Services in Bengaluru, working with Account Management for Work Dynamics (region/country). The role oversees and manages all non-technical facility services across multiple sites or a large complex, ensuring high-quality soft services that create a comfortable, safe and productive environment for occupants. The position is on-site, with scheduled weekly hours of 48.

Key responsibilities

• Develop and implement strategic plans for soft services, set performance standards and KPIs, and lead and mentor a team of facility managers and service providers
• Oversee delivery of cleaning and janitorial, security and reception, mail and courier, food services and catering, landscaping, waste management, space management and move services, and ensure compliance with health, safety and environmental regulations
• Select, negotiate and manage contracts with external vendors, evaluate their performance and maintain strong vendor relationships
• Prepare and manage annual budgets, analyse costs, review and approve invoices and implement cost-saving measures
• Stay informed on industry trends, introduce new technologies and processes, run regular service audits and conduct stakeholder satisfaction surveys
• Develop emergency response plans and ensure business continuity in case of service disruptions

Required profile

• Bachelor's degree in Facility Management, Hotel Management, Business Administration or a related field
• 7+ years of experience in facility management, with at least 3 years in a similar role
• Graduates in any discipline may qualify if they have 5-7 years of facilities management experience
• Proven track record managing large-scale facility operations and budgets
• Team player able to build and lead a team

Required skills

• Strong knowledge of facility management software and technologies
• Contract and vendor management
• Understanding of health, safety and environmental regulations

What we offer

• A competitive pay and benefits package
• A Total Rewards Program
• An entrepreneurial and inclusive work environment