Senior Colour Designer – Customer Experience

About the role

Birla Opus is looking for a Senior Colour Designer to lead its colour service delivery across India. The role combines customer consultation, shade‑card creation, and management of an in‑house colour studio to support product decisions and enhance the overall customer experience.

Key responsibilities

• Oversee the end‑to‑end Colour Snap service, ensuring a 2‑day turnaround and high‑quality recommendations.
• Integrate colour service workflows with Sales Force Automation (SFA) systems for efficient lead tracking.
• Develop and validate product‑specific shade cards, maintaining colour accuracy across digital and print media.
• Manage the colour studio, directing photography, art direction, and image editing (including AI‑enhanced tools).
• Maintain a comprehensive colour content archive and enrich e‑commerce listings with visual assets.
• Create training materials and presentations to educate internal teams and customers on colour selection.
• Monitor service quality through customer feedback, conversion metrics, and quarterly performance reports.

Required profile

• Senior‑level experience in colour design, visual communication, or related creative fields.
• Proven ability to lead cross‑functional projects and deliver consistent colour solutions.
• Strong analytical mindset with a focus on customer satisfaction and business impact.

Required skills

• Colour consultation
• Shade card development
• Photography
• Art direction
• Image editing (including AI tools)
• Salesforce integration
• Colour science and technical colour applications