Senior Collections Executive

About the role

The Senior Collections Executive is responsible for managing a portfolio of customer receivables, ensuring timely payments and maintaining the health of the collection pipeline. You will work closely with cross‑functional teams to resolve billing disputes, improve cash flow, and support the company’s financial objectives.

Key responsibilities

• Manage and monitor an assigned receivables portfolio to achieve collection targets and minimise overdue balances.
• Conduct structured follow‑ups via email, phone and other channels to secure payments.
• Track incoming payments and ensure accurate, timely posting in the ERP system.
• Analyse accounts to identify risk, discrepancies and overdue trends; take corrective action or escalate as needed.
• Maintain control over ageing buckets and enforce credit terms and thresholds.
• Collaborate with Sales, Customer Service, Finance and other internal teams to resolve billing issues and customer disputes efficiently.
• Ensure compliance with company policies, credit terms and collection processes.

Required profile

• Finance or accounting graduate (B.Com, BBA or equivalent).
• 2–3 years of experience in accounts receivable, collections or finance operations.

Required skills

• Hands‑on experience with ERP systems such as SAP, Oracle or NetSuite.
• Proficiency in Microsoft Excel.