Reservations & Sales Associate – Hospitality

About the role

We are looking for an enthusiastic Reservations and Sales Associate to join our Gurgaon office and support Everest Base Camp, Mussoorie – a premier luxury glamping resort in the Himalayas. You will be the first point of contact for guests, managing enquiries, bookings and promoting our exclusive camping packages.

Key responsibilities

• Manage guest inquiries and reservation requests, ensuring a seamless and personalised booking experience.
• Drive room sales and promote luxury camping packages to maximise occupancy and revenue.
• Handle modifications, cancellations and special requests in line with company standards.
• Collaborate with front‑office and operations teams to deliver holistic guest experiences.
• Maintain accurate reservation and sales records and stay knowledgeable about all offerings, from luxury tents to curated outdoor activities.
• Lead the reservation and sales team serving bookings for other client hotels.
• Monitor and analyse sales performance, proposing new strategies to stay ahead of competition.
• Train, mentor and supervise team members, fostering growth and consistent service excellence.

Required profile

• Bachelor’s degree or equivalent experience in hospitality, tourism or business (preferred).
• 1‑2 years of experience in sales, reservations or hospitality operations.
• Strong leadership, communication and multitasking abilities.
• Willingness to work flexible hours.

Required skills

What we offer

• Salary aligned with market standards, complemented by performance‑based incentives.
• A warm, inclusive work environment focused on exceptional guest service and hospitality.