Quick-Commerce Operations Lead (Warehouse)

About the role

PWORLD is hiring two Quick-Commerce Leads in Pune, India, to own end-to-end operational execution across platforms such as Swiggy Instamart, Blinkit, Zepto and BigBasket. The role is warehouse-based, Monday to Saturday, 10 am to 7 pm, single shift, and reports to the Warehouse Manager, the Director of Audit and Training and potentially the Co-founder. The channel is in a testing phase, rolling out region by region.

Key responsibilities

• Own the complete PO lifecycle, from PO generation and system acceptance to slot booking, appointment scheduling, delivery, POD upload and closure at platform warehouses/dark stores.
• Track and improve OTIF, fill rates and service levels, and maintain real-time dashboards of key metrics.
• Convert POs into fulfillment orders based on real-time stock on hand and track POs through fulfillment and POD upload.
• Reduce RTO caused by dock rejections, missed appointments or vehicle refusals, and manage 3PL relationships, SLAs and vehicle placement for FTL and PTL shipments.
• Ensure zero-miss appointments and handle end-to-end RTV processing for damaged, near-expiry, returned or overstocked inventory.
• Manage platform compliance (E-Way Bills, GST invoices, batch/MRP, barcode and labelling) and accurate POD documentation.
• Run MIS and dashboards, generate insights for Sales, Category Management, Supply Chain and Operations, and recommend corrective actions.
• Manage reconciliation and closure of Debit and Credit Notes, validate claims (shortages, transit damage, price variances, promotional deductions), reconcile GRN vs PO vs Invoice and coordinate with teams for timely payments.

Required profile

• 4+ years in B2B, Quick-Commerce, E-commerce, Supply Chain, Logistics or Fulfillment Operations, able to lead the q-commerce function independently as the first dedicated hire.
• Hands-on brand-side operations experience on Blinkit, Zepto, Swiggy Instamart, BigBasket or similar platforms.
• Proven ownership of the full PO lifecycle and improvement of OTIF, fill rates and service levels.
• Experience coordinating 3PL logistics, reducing RTO, handling RTV and managing platform compliance and POD documentation.
• Experience running MIS and dashboards and turning them into actionable insights.
• Experience managing financial closures, claim settlements and GRN/PO/invoice reconciliation.
• Strong ownership, stakeholder management and attention to detail in a fast-paced, high-growth environment.
• Preferred: brands performing very well on q-commerce platforms.

Required skills

• OMS/WMS and ERP systems (Unicommerce, Ginesys or similar)
• MS Excel and Google Sheets
• MIS reporting and financial reconciliation