Project Coordinator (6-Month Contract)

About the role

Pontoon is looking for a Project Coordinator for a 6-month contract in Bangalore. The role supports the Project Manager, internal program team members, clients, vendors and users with process flows, training materials, change management initiatives, documentation creation and tracking. It involves tracking and communicating project updates and process changes to program end users so that projects, documentation and change management are delivered on time.

Key responsibilities

• Support and coordinate MSP projects
• Use project management tools to manage, monitor and track program initiatives and projects
• Help create and distribute VMS reporting and data trend summaries
• Create and share quarterly audit results with the program team and client
• Document and track updates and modifications to program SOPs, RACIs and process flows
• Develop presentations of data trends that provide business insight
• Work with the Project Manager to write detailed procedures including validation and quality assurance steps
• Explain results and trends to MSP executives and adjust presentations based on business trends
• Troubleshoot issues using knowledge of supported vendor management software and use standard escalation processes for customer issues
• Recommend efficiency improvements and help meet contracted SLAs
• Keep knowledge of supported software up to date and assist in training sessions for suppliers, client managers and program team members
• Coordinate with Program Managers and advisory consultants and keep accurate documentation of program processes
• Take part in special projects and other duties as assigned

Required profile

• Bachelor's degree (APAC)
• At least 2 years' experience in a service level industry, or 1 to 3 years in customer service, or equivalent
• Open to a 6-month contract and comfortable working US/UK hours

Required skills

• Effective verbal and written communication
• Strong attention to detail and ability to work in a fast-paced environment
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)