On Site Service Technician – Level II

About the role

The On Site Service Technician – Level II provides technical support and performs less‑complex repairs on Cummins products directly at a customer’s location. You will act as the primary point of contact for customers, ensuring prompt, courteous service while following documented procedures.

Key responsibilities

• Engage customers professionally, anticipate needs, and deliver timely assistance.
• Diagnose and complete less‑complex mechanical and electronic repairs using specialized tools and documented procedures.
• Identify, prepare, and install required parts and tools for each service event.
• Coach customer employees on preventative maintenance and basic repairs.
• Escalate unresolved issues to senior technicians or supervisors.
• Complete service documentation, timesheets, warranty claims, and quality records.
• Maintain a clean, organized work area and ensure all tools are in proper condition.
• Adhere to Health, Safety & Environmental policies and report any incidents.

Required profile

• Strong customer focus with the ability to communicate clearly.
• Ability to interpret technical information and follow troubleshooting workflows.
• Commitment to continuous learning and skill development.
• Understanding of health and safety fundamentals in an industrial environment.

Required skills

• Mechanical troubleshooting of engine systems.
• Electronic diagnostics using Cummins service tools.
• Use of specialized mechanical and electronic service equipment.
• Interpretation of diagnostic software results.

What we offer

• Opportunities for skill advancement and certification.
• Hands‑on experience with advanced engine technology.
• Supportive team environment with clear career pathways.