IT Support Engineer I – Operations

About the role

As an IT Support Engineer I you will implement technical solutions and deliver high‑quality support for computer hardware, operating systems, and enterprise applications across multiple sites in a defined geographic area. You will troubleshoot and resolve straightforward issues that do not have predefined SOPs.

Key responsibilities

• Manage local technical projects.
• Create and maintain policies, procedures, and processes.
• Identify root causes of operational issues and process inefficiencies.
• Provide remote support to global customers.
• Travel within the local or regional area to assist customers as needed.

Required profile

• 1+ years experience with Windows Server technologies (AD, DFS, Print Services, SCCM).
• 2+ years troubleshooting in a multi‑user, high‑availability environment.
• 2+ years PC repair, troubleshooting, deployment and liquidation.
• 1+ years delivering IT client, server, and network services.
• 2+ years networking experience (DNS, DHCP, SSL, OSI Model, TCP/IP).
• 2+ years supporting Windows, macOS, or Linux operating systems in a corporate setting.
• 2+ years maintaining a corporate network environment.

Required skills

• Windows Server
• Active Directory
• DFS
• Print Services
• SCCM
• PC repair and deployment
• Network troubleshooting (DNS, DHCP, SSL, TCP/IP, OSI Model)
• Windows, macOS, Linux OS support
• Corporate network administration
• Video‑conference equipment support

What we offer

• Inclusive culture that empowers employees to deliver the best results for customers.