HR Customer Services Support Agent

About the role

The HR Customer Services Support Agent provides transactional HR services and responds to internal employee inquiries. Working from our Bangalore office, you will ensure accurate, timely information across a range of HR topics, supporting Applied Materials' global workforce.

Key responsibilities

• Assist internal customers with inquiries on performance management, HR policies, benefits, payroll, learning platforms, stock programs, and immigration cases.
• Provide guidance on the Workday HR system and resolve issues efficiently.
• Escalate complex or confidential matters to the team lead while maintaining a customer‑focused approach.
• Follow standard procedures, applying discretion and common sense to complete tasks.
• Contribute to process documentation and identify opportunities for improvement.
• Maintain confidentiality, data integrity, and compliance with HR policies and service‑level agreements.

Required profile

• Solid understanding of HR processes and the ability to apply knowledge to a wide range of tasks.
• Strong attention to detail, discretion, and commitment to confidentiality.
• Ability to work collaboratively, seek guidance when needed, and communicate clearly.

Required skills

• Workday HR system

What we offer

• Supportive work culture that encourages learning and career growth.
• Comprehensive wellbeing and total rewards programs.
• Opportunities to work on innovative solutions within a global leader in materials engineering.