Field Executive - Collections (Telecom Payments)

About the role

Fusion CX is hiring a Field Executive - Collections in Mumbai to manage customer visits and follow up on overdue payments. The role covers payment collection across assigned routes, keeping accurate records and maintaining professional customer relationships.

Key responsibilities

• Visit customers according to assigned route plans to collect overdue payments and follow up on pending invoices
• Communicate with customers, understand reasons for payment delays and negotiate payment commitments
• Manage daily, weekly and monthly collection targets
• Issue payment receipts and ensure collected funds are deposited within prescribed timelines
• Update collection status, customer interactions, commitments and follow-ups in the collection system or mobile app
• Verify customer information and escalate disputed, high-value or difficult accounts to the Collection Supervisor
• Coordinate with Sales, Finance and Customer Service teams to resolve billing or service issues affecting collections
• Maintain accurate documentation of visits, payments and follow-ups, and safeguard company assets and confidential data

Required profile

• Class XII or equivalent education
• Strong verbal communication and customer-handling skills
• Ability to negotiate payment commitments and manage assigned routes and targets
• Accuracy in recordkeeping and willingness to work in a field-based role