Assistant Manager - Applied Presales (Technical Sales Support)

About the role

Trane Technologies, a global provider of climate solutions for buildings, homes and transportation, is hiring an Assistant Manager for Applied Presales (Technical Sales Support) in Mumbai. The role supports sales engineers in selecting and pricing chillers, AHUs, FCUs and other equipment, preparing quotations and technical submittals, and coordinating project execution. Work is onsite Monday to Thursday, with Friday work location flexible.

Key responsibilities

• Coordinate sales resources and prepare product selections and proposals with all technical data.
• Prepare quotations, technical submittals for tenders and enquiries, and order entries to factories.
• Handle software requests for pricing and prepare performance invoices and order acknowledgements, obtaining approvals from legal and internal sales teams.
• Submit technical submittals for ongoing and closed orders and hand over projects to the responsible teams.
• Create customer accounts and resolve technical clarifications on quotes issued.
• Identify product selection for Trane HVAC equipment, respond to customer parts identification inquiries and prioritise requests by urgency.
• Solve problems on the telephone under pressure and work with internal teams and external vendors and suppliers.
• Later, the role may involve outside parts procurement or negotiations with customers, vendors and suppliers.

Required profile

• Personal computer literacy in a Windows environment.
• Ability to work in an engineering environment using computer tools and product knowledge.
• Professional, courteous and problem-solving attitude, able to handle urgent customer requests.

Required skills

• Familiarity with Microsoft Office (Excel, Word, PowerPoint) is desirable.
• MS Exchange is the communication tool used in the office.