Customer Service Representative – Claims Adjudication (Non‑Voice)

About the role

This position focuses on claims adjudication within a non‑voice customer care environment. The successful candidate will work behind the scenes to ensure that claim submissions are processed accurately and that customers receive clear guidance on filing requirements.

Key responsibilities

• Identify, investigate and evaluate critical information related to claims.
• Accurately adjudicate claims based on gathered evidence and established criteria.
• Communicate with customers to explain claim filing requirements and next steps.
• Handle customer inquiries across multiple product lines, providing consistent and reliable support.

Required profile

Required skills