This job is no longer available
This job expired on 12/07/2026. It no longer accepts applications.
Customer Service Representative – Claims Adjudication (Non‑Voice)
EXL · Pune
Job description
About the role
This position focuses on claims adjudication within a non‑voice customer care environment. The successful candidate will work behind the scenes to ensure that claim submissions are processed accurately and that customers receive clear guidance on filing requirements.
Key responsibilities
- Identify, investigate and evaluate critical information related to claims.
- Accurately adjudicate claims based on gathered evidence and established criteria.
- Communicate with customers to explain claim filing requirements and next steps.
- Handle customer inquiries across multiple product lines, providing consistent and reliable support.
Required profile
Required skills
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EXL
Pune