Customer Service Manager

About the role

The Customer Service Manager will lead our support team to ensure high customer satisfaction and strong NPS scores. You will act as the primary point of escalation, provide technical guidance, and continuously improve service processes.

Key responsibilities

• Answer customer inquiries, handle escalations and resolve issues promptly.
• Maintain and improve operational performance through help‑desk resources and technical advice.
• Conduct surveys, analyze results and redesign processes to boost service quality.
• Lead issue‑log calls with internal and external departments and enforce service standards.
• Audit procedures, identify trends and recommend system improvements.
• Forecast service needs, prepare budgets and manage expenditures to meet financial objectives.

Required profile

• 1‑2 years of experience as a Customer Service Manager or similar role.
• Any graduate degree.
• Strong customer‑service mindset and ability to coordinate across departments.
• Experience in help‑desk environments and proficiency with spreadsheets.

Required skills

• Help‑desk tools proficiency
• Spreadsheet (Excel) proficiency

What we offer

• Opportunity to shape customer‑service strategy.
• Collaborative work environment.
• Professional growth and development.