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This job expired on 15/08/2026. It no longer accepts applications.
Customer Service Executive – Cloud & Security Operations
Tata Communications · Pune
Job description
About the role
Tata Communications is looking for a Customer Service Executive to join its Cloud & Security Customer Service Operations team. You will be part of a fast‑paced, 24x7 environment, handling customer queries and ensuring high‑quality service delivery.
Key responsibilities
- Take ownership of customer issues and provide timely resolutions.
- Research, diagnose, and troubleshoot system or application problems.
- Escalate unresolved issues to the appropriate internal teams following standard procedures.
- Maintain Service Level Agreements (SLAs) and proactively work to meet them.
Required profile
- Graduate degree with at least 2 years of relevant experience.
- Demonstrated problem‑solving abilities.
- Previous experience in a high‑availability, 24x7 customer service environment.
- Willingness to work rotational shifts, including nights, weekends, and public holidays.
Required skills
What we offer
- Opportunity to work with cutting‑edge cloud and security technologies.
- Dynamic, multicultural team environment.
- Career growth within a global telecommunications leader.
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Tata Communications
Pune