Customer Service Consultant – International Voice Process

About the role

As a Customer Service Consultant in the International Voice Process, you will be the voice of Belong, assisting customers with mobile and internet services. You will handle inbound calls, resolve issues, and create positive experiences that build trust and loyalty.

Key responsibilities

• Provide support for billing, payments, activations, account queries and technical problems via phone.
• Deliver clear, simple resolutions and own each customer issue from start to finish.
• Reduce customer effort and improve first‑contact resolution rates.
• Guide customers to self‑service tools when appropriate.
• Identify recurring issues and share improvement ideas with the team.
• Continuously upskill across products, tools, channels and business lines.

Required profile

• Demonstrates humility, gratitude and genuine respect for customers and teammates.
• Places the customer’s best interest first, seeking simple and effective solutions.
• Shows ownership by following issues through to resolution.
• Exhibits learning agility, curiosity and willingness to upskill.
• Works well in a collaborative team environment and contributes positively to culture.
• Can handle sensitive situations with empathy, especially for vulnerable customers.

Required skills