This job is no longer available
This job expired on 19/07/2026. It no longer accepts applications.
Customer Service Consultant - International Voice Process
Telstra · Bengaluru
Job description
About the role
As a Customer Service Consultant for Belong’s International Voice Process, you will be the voice of the brand, helping customers in Bangalore with mobile and internet services. You will resolve billing, technical and account queries while delivering friendly, human‑centred support.
Key responsibilities
- Handle inbound voice interactions covering billing, payments, activations, account assistance and technical issues.
- Provide clear, simple resolutions and own each case from start to finish.
- Reduce customer effort by promoting self‑service tools where appropriate.
- Identify recurring problems and share improvement ideas with the team.
- Continuously upskill across products, tools, channels and service areas.
Required profile
- Humility and gratitude – listens, stays grounded and respects customers and teammates.
- Customer‑first mindset – prioritises the right solution over the quickest.
- Ownership – follows through to resolution.
- Learning agility – curious, coachable and eager to grow.
- Team mindset – collaborates, supports others and contributes positively to culture.
Required skills
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Telstra
Bengaluru