This job is no longer available
This job expired on 19/07/2026. It no longer accepts applications.
Customer Contact Communications Associate – Voice
Accenture in India · Bengaluru
Job description
About the role
Accenture is seeking a Customer Contact Communications Associate focused on voice interactions. You will join the Customer Support vertical and help resolve customer queries, manage escalations, and ensure complaints are closed within agreed service levels.
Key responsibilities
- Handle inbound and outbound voice contacts, addressing customer questions and issues.
- Manage escalations and complaints, providing effective resolutions while adhering to SLA targets.
- Coordinate omnichannel communications to deliver a seamless experience across phone, chat, and other digital touchpoints.
- Document interactions and update case records accurately.
- Work in rotational shifts as required to support 24/7 operations.
Required profile
- 1‑3 years of experience in customer service or call‑center environments.
- Ability to handle disputes and work effectively under pressure.
- Adaptable, flexible and quick to learn new processes.
- Strong team player with good communication skills.
Required skills
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in India.
Salaries by job title
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Accenture in India
Bengaluru