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This job expired on 19/07/2026. It no longer accepts applications.
Customer Contact Communications Associate – Voice
Accenture in India · Bengaluru
Job description
About the role
Accenture is seeking a Customer Contact Communications Associate focused on voice interactions. The associate will join the Customer Support vertical to handle inbound queries, resolve issues, and manage escalations across multiple channels, ensuring a high level of customer satisfaction.
Key responsibilities
- Respond to customer inquiries via phone, email, and chat, providing accurate and timely solutions.
- Manage escalations and complaints, aiming to resolve them within defined service level agreements (SLAs).
- Document interactions and close fault tickets efficiently.
- Collaborate with team members and supervisors to share best practices and improve processes.
- Work rotational shifts as required to support 24/7 operations.
Required profile
- Graduation in any discipline.
- 1‑3 years of experience in customer support or call‑center environments.
- Strong written and verbal communication skills.
- Ability to learn quickly, adapt to changing priorities, and work well in a team.
Required skills
- Proficiency in handling omnichannel communications (voice, email, chat).
- Fast and accurate typing.
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Accenture in India
Bengaluru