Customer Contact Communications Associate – Voice

About the role

Accenture is looking for a Customer Contact Communications Associate – Voice to join its Customer Support vertical. You will handle customer queries, escalations and complaints across multiple channels, ensuring issues are resolved within defined service level agreements.

Key responsibilities

• Manage and resolve inbound voice inquiries, complaints and escalations.
• Close faults and complaints within SLA targets.
• Coordinate with marketing, sales and service teams to deliver a seamless omnichannel experience.
• Follow detailed guidelines and standard operating procedures for routine problem solving.
• Collaborate with team members and supervisors, providing status updates and feedback.

Required profile

• Strong collaboration and interpersonal abilities.
• Excellent written and verbal communication skills.
• Ability to meet deadlines and work under pressure.
• Adaptable, flexible and committed to quality.

Required skills

What we offer

• Opportunity to work for a global professional services leader.
• Exposure to omnichannel customer communication processes.
• Professional development within a diverse, multinational environment.