Customer Contact Communications Associate – Voice

About the role

Accenture is seeking a Customer Contact Communications Associate – Voice to join its Customer Support vertical. In this role you will handle inbound and outbound voice interactions, resolve customer queries, manage escalations, and ensure complaints are closed within SLA targets.

Key responsibilities

• Respond to customer inquiries via phone, email, and chat channels.
• Diagnose and resolve routine issues, following established guidelines.
• Escalate complex cases to senior team members while maintaining clear communication.
• Document interactions accurately and update case records.
• Meet or exceed performance metrics, including response time and resolution rate.

Required profile

• Graduates of any discipline with 1‑3 years of relevant experience.
• Strong written and verbal communication skills.
• Ability to work in a team environment and adapt to rotational shift schedules.
• Quick learner with agility to handle changing processes.

Required skills

• Proficiency in handling email and chat platforms.
• Fast and accurate typing abilities.
• Experience with omnichannel customer communications.

What we offer

• Opportunity to work for a global leader in professional services.
• Exposure to a diverse client base across multiple industries.
• Continuous learning and development programs.